Start a chat for help

Find an answer to your question

Top customer questions

Go to the Ticker knowledge centre

Start a claim 24/7

If you report a claim within 24 hours, we’ll reduce your excess by £150. The claims team can only help with new or ongoing claims, so please start a chat if you need help with your policy.

• What happened, when and where
• What you need to claim for (for example: damage to your vehicle or someone else’s property)
• Any third parties or witnesses – who was there, their contact details and any insurance information

Start a chat with one of our agents

Get help with buying your policy, search our FAQs or talk to us about your insurance. We’re here to help from Monday to Saturday, 9am to 5pm. You can also email us at [email protected].

Our opening hours will be different over the Christmas period.

Tuesday 24 December: 9am to 1pm

Wednesday 25 and Thursday 26: closed

Friday 27 December: 9am to 5pm

Saturday 28 and Sunday 29: closed

Monday 30 December: 9am to 5pm

Tuesday 31 December: 9am to 1pm

Wednesday 1 January: closed

Need help with payments?

Pay a missed payment or discuss monthly payments